Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and receive exclusive offers.

Q: How do I create an account?
A: Click on the "Sign Up" button on our website, enter your email, and create a password. You will receive a confirmation email to verify your account.

Q: How can I reset my password?
A: Click on "Forgot Password" on the login page, enter your registered email, and follow the instructions to reset your password.

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days, depending on your location.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. International shipping rates and delivery times vary by location.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email to monitor your package.

Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the product is unused and in its original packaging.

Q: How do I request a refund?
A: Contact our customer service team with your order details. Once we receive and inspect the returned product, we will process your refund within 5-7 business days.

Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.

Q: How can I contact customer support?
A: You can reach us via email at support@trvltoad.com on the website.

Q: What are your customer service hours?
A: Our support team is available Monday to Friday from 9 AM to 6 PM (EST).

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